Custom Order Policy
Thank you for choosing Anna’s Diamond! Every Grillz we make is a custom piece of jewelry created specifically for you. Because each order requires individual design, fabrication, fitting, and finishing, we ask that all customers be patient with our team throughout the process.
Online & In-Store Pricing
Our online and in-store prices may be different.
In-Store Orders
In-store pricing may be lower and faster because we are able to complete the process directly with you in person. For many basic Grillz, our in-store turnaround time can be approximately 4–5 hours under ideal conditions.
| In-Store Pricing | 925 Sterling Silver | 10K Gold | 14K Gold |
|---|---|---|---|
| 2 Teeth | $150 | $300 | $400 |
| 4 Teeth | $200 | $480 | $600 |
| 6 Teeth | $250 | $600 | $800 |
| 8 Teeth | $350 | $750 | $1,000 |
| 10 Teeth | $450 | $1,000 | $1,250 |
Please keep in mind that you are ordering a custom-made piece of jewelry, and our team is working carefully to create your Grillz correctly.
Online Orders
Online orders may be priced slightly higher because they include additional costs and services, including:
- Mold/impression kit
- Shipping & handling
- Packaging
- Additional customer support
- Phone and text communication
- Video calls to assist with impressions
- Additional time spent reviewing and verifying your impressions
For online customers, we take extra time to make sure your impressions are done correctly before we begin making your Grillz.
Fit Policy
Every Grillz is custom-made using your teeth impression or scan. For online orders, we provide guidance through phone calls, text messages, and video calls to help you complete your impression correctly. Once we receive your impression, we will review it before moving forward whenever possible.
If there is a mistake made by Anna’s Diamond during the fabrication process, we will work with you to correct the issue. This may include an adjustment, repair, or remake depending on the situation.
Please understand:
We are not responsible for fit issues caused by an inaccurate, incomplete, damaged, or improperly taken customer impression.
Please do not alter, bend, file, cut, or have another jeweler modify your Grillz if you believe there is a fit issue. Contact us first so we can determine the best solution.
Same-Day Service
We do offer same-day Grillz service, but same-day service is NOT guaranteed.
Same-day service is:
- First come, first served
- Available for customers who arrive before 1 PM
- Subject to availability and current workload
- Based on the type of Grillz and design requested
Our same-day cutoff may end earlier than 1 PM depending on how busy the store is, so we strongly recommend arriving as early as possible.
We reserve the right to decline same-day service based on: current workload, design complexity, number of teeth, tooth size, teeth condition, impression/mold quality, time of arrival, and production capacity.
There is no additional same-day service fee.
Estimated Pickup Times
After we receive your mold/impression and begin your order, our team will provide you with an estimated completion time. Please understand that this is an estimate, not a guaranteed pickup time.
We will always do our best to complete your Grillz by the estimated time provided. However, because each Grillz is custom-made, unexpected production issues, design details, workload, or fitting concerns can affect the completion time. We appreciate your patience while we make sure your Grillz are done properly.
Online Order Turnaround
For standard online orders, our typical turnaround time is approximately 7 days after we receive your mold/impression.
Some special or more complex orders may take up to 2 weeks or longer, depending on the design and materials required. Examples may include complex custom designs, enamel, diamond or stone setting, special-order materials, and intricate detailing.
Turnaround times are estimates and are not guaranteed.
Refunds & Exchanges
Because every Grillz order is custom-made specifically for each customer, all sales are considered final.
We do not offer standard refunds or exchanges for:
- Change of mind
- Change of design preference
- No longer wanting the Grillz
- Ordering the wrong size/design
- Personal preference after production
- Customer-provided impression issues
We cannot simply resell a custom Grillz made specifically for another person’s teeth.
If we make a mistake:
If there is an error on our end, we will always do our best to make it right. Depending on the situation, we may adjust the Grillz, repair the Grillz, remake the Grillz, or correct a fabrication or design issue.
Refunds
Refunds are not guaranteed and are handled at the discretion of Anna’s Diamond based on the individual circumstances of each situation.
Please Be Patient With Us
We understand that customers are excited to receive their Grillz, and we are excited to make them! However, please remember that your Grillz are custom jewelry being made specifically for you.