Refund Policy

Because every Grillz order is custom-made specifically for each customer, all sales are considered final.

We do not offer standard refunds or exchanges for:

• Change of mind
• Change of design preference
• No longer wanting the Grillz
• Ordering the wrong size/design
• Personal preference after production
• Customer-provided impression issues

We cannot simply resell a custom Grillz made specifically for another person’s teeth.

If we make a mistake

If there is an error on our end, we will always do our best to make it right. Depending on the situation, we may adjust, repair, or remake the Grillz, or correct a fabrication or design issue.

We are not responsible for fit issues caused by an inaccurate, incomplete, damaged, or improperly taken customer impression. Please do not alter, bend, file, cut, or have another jeweler modify your Grillz. Contact us first so we can determine the best solution.

Refunds

Refunds are not guaranteed and are handled at the discretion of Anna’s Diamond based on the individual circumstances of each situation.

See our full Custom Order Policy.